Longchamn Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Longchamn website (including all subdomains, mobile versions, and associated content, features, and services) and any interactions with Longchamn related to the website. By accessing or using the website (whether as a visitor or registered user), you (“User”) acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and other posted policies. If you do not agree to these Terms, please do not access or use the website. For questions, contact our team at [email protected].

1. Eligibility & Account Creation

Eligibility: To use certain features of the website (e.g., placing orders, saving favorites), you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using the website, you represent and warrant that you meet these eligibility requirements.
Account Registration: If you create an account, you agree to provide accurate, complete, and current information (including name, email address, and password) and to update this information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account password and for all activities conducted under your account. Notify us immediately at [email protected] if you suspect unauthorized access to your account.
Account Termination: Longchamn reserves the right to suspend or terminate your account (without prior notice) if you violate these Terms, engage in fraudulent or unlawful activity, or if we determine your account use poses a risk to the website or other users.

2. Permitted Use of the Website

You may use the Longchamn website solely for personal, non-commercial purposes, including:

Browsing product listings (handbags, small leather goods, luggage, footwear, ready-to-wear) and accessing product information.
Creating an account to save preferences, track orders, and manage purchases.
Contacting customer service for assistance with legitimate inquiries.

All use of the website must comply with applicable laws, regulations, and these Terms.

3. Prohibited Conduct

You agree not to engage in any of the following prohibited activities when using the website:

Unauthorized Access: Attempting to access restricted areas of the website (e.g., admin panels, customer data databases) or using automated tools (e.g., bots, scrapers, crawlers) to collect, extract, or copy content without prior written permission from Longchamn.
Misuse of Content: Copying, reproducing, modifying, distributing, selling, licensing, or publicly displaying any content from the website (including product images, descriptions, logos, and brand names) without explicit written consent—except for personal, non-commercial use of product information for your own purchase decisions.
Fraudulent or Harmful Activity: Using the website to submit false or misleading information (e.g., fake order details, stolen payment information), transmit malware or viruses, or engage in phishing, spamming, or other activities that harm the website, Longchamn, or other users.
Violation of Rights: Infringing on Longchamn’s intellectual property rights (e.g., trademarks, copyrights) or the privacy, publicity, or other legal rights of third parties.
Disruption of Service: Interfering with the website’s functionality, servers, or networks (e.g., through overloading, DDoS attacks, or tampering with code).

4. Intellectual Property Rights

Longchamn’s Intellectual Property: All content on the website—including but not limited to the Longchamn brand name, logos, product designs, images, text, videos, and software—is the exclusive property of Longchamn or its licensors and is protected by copyright, trademark, and other intellectual property laws. No content may be used except as expressly permitted by these Terms or with written permission from Longchamn.
User-Generated Content: If you submit content to the website (e.g., reviews, photos, or feedback), you grant Longchamn a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display this content for the purpose of operating, promoting, and improving the website and our services. You represent and warrant that you own the rights to this content or have permission to submit it, and that it does not violate any third-party rights or applicable laws.

5. Website Content & Availability

Content Accuracy: Longchamn strives to provide accurate, up-to-date content on the website (including product descriptions, prices, and availability), but we do not warrant that content is error-free, complete, or current. We reserve the right to correct errors, update information, or remove content at any time without notice.
Website Availability: We aim to make the website accessible 24/7, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. Longchamn is not liable for any damages or losses resulting from website downtime.
Third-Party Links: The website may contain links to third-party websites (e.g., payment processors, social media platforms). These links are provided for convenience only, and Longchamn does not endorse or control third-party content or services. We are not liable for any issues arising from your use of third-party websites.

6. Disclaimer of Warranties

The Longchamn website and all content, services, and products available through it are provided “as is” and “as available” without any warranties of any kind—express or implied. Longchamn disclaims all warranties, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
Warranties that the website will be error-free, secure, or uninterrupted.
Warranties regarding the accuracy, reliability, or completeness of content.

This disclaimer applies to the fullest extent permitted by applicable law.

7. Limitation of Liability

To the maximum extent permitted by law, Longchamn shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the website—including but not limited to damages for lost profits, data loss, or inconvenience. This limitation applies even if Longchamn has been advised of the possibility of such damages.

Longchamn’s total liability to you for any claims related to the website or these Terms shall not exceed $100 USD, regardless of the nature of the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Longchamn, its affiliates, employees, directors, and licensors from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

Your use of the website or violation of these Terms.
Your submission of user-generated content (e.g., claims of copyright infringement or defamation).
Unauthorized use of your account or any activity conducted under your account.

9. Changes to These Terms

Longchamn reserves the right to update or modify these Terms at any time. When we make changes, we will post the revised Terms on this page with a new “Last Updated” date. The changes will take effect immediately upon posting. Your continued access to or use of the website after the effective date of changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes arising from or related to these Terms or your use of the website shall first be resolved through good-faith negotiation with Longchamn’s customer service team. If negotiation fails, disputes shall be submitted to binding arbitration in New York City, in accordance with the rules of the American Arbitration Association. Arbitration decisions are final and binding on both parties.

11. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and Longchamn regarding your use of the website.
Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Waiver: Longchamn’s failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any future enforcement.