Longchamn Refund Policy

At Longchamn, we strive to ensure every purchase meets your expectations for luxury, quality, and style. This Refund Policy outlines the terms, conditions, and process for requesting refunds on our products—including handbags, small leather goods, luggage, footwear, and ready-to-wear—so you can shop with confidence. For any questions or assistance with refunds, please contact our customer service team at [email protected].

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following criteria:

  • Timeframe: The refund request must be initiated within 30 calendar days of the delivery date (as confirmed by the shipping carrier’s tracking information). Requests submitted after this period will not be approved.
  • Product Condition: Items must be in their original, unused, and undamaged condition—with all original tags, packaging, and authenticity materials intact. This includes:
  • Dust bags for handbags, wallets, and small leather goods.
  • Unopened shoe boxes (with tissue paper and protective inserts) for footwear.
  • Original garment bags and hangtags for ready-to-wear items.
  • Authenticity cards, care booklets, or complimentary accessories (e.g., dust covers for luggage) included with the product.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email (with order number), packing slip, or receipt. Refunds cannot be processed without verifying your purchase.
  • Exclusions: The following items are non-refundable:
  • Final-sale products (clearly marked on the product page and order confirmation).
  • Customized or personalized items (e.g., monogrammed handbags, engraved leather goods).
  • Items damaged due to improper use, neglect, accidental damage, or unauthorized repairs.
  • Gift cards (both physical and digital).

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Submit a Refund Request: Email our customer service team at [email protected]. Include the following details:
  • Your full name, email address, and phone number (matching the information on your order).
  • Order number (found in your confirmation email or packing slip).
  • Product name, SKU (if available), and quantity being returned.
  • Reason for the refund (e.g., “product does not fit”, “change of mind”, “defect”).
  • Clear photos of the product (including tags, packaging, and any defects, if applicable) to help us assess eligibility.
  1. Receive Return Instructions: Our team will review your request within 24-48 business hours (Monday-Friday, excluding holidays). If approved, we will send you a prepaid return label (for orders within the continental U.S.) and step-by-step instructions for shipping the item back to our warehouse. For international orders, we will provide a return address, but return shipping costs will be the responsibility of the customer (unless the refund is due to a product defect or our error).
  2. Ship the Item Back: Pack the item securely in its original packaging (or a comparable protective package) and attach the prepaid label. Drop off the package at the designated carrier location (e.g., FedEx, DHL) within 5 business days of receiving the return label—delays may affect refund eligibility.
  3. Track Your Return: Keep the tracking number provided by the carrier to monitor the delivery status of your return. We recommend saving a copy of the tracking confirmation for your records.

3. Refund Processing Timeline

Once our warehouse receives and inspects your returned item (typically 3-5 business days after delivery to our facility), we will process your refund as follows:

  • Inspection: Our quality team will verify that the item meets all refund eligibility criteria (e.g., unused condition, intact packaging). If the item does not qualify, we will notify you via email and arrange to ship the item back to you (at your expense).
  • Refund Initiation: If approved, we will initiate the refund to your original payment method within 1-2 business days of inspection. The refund amount will include the full purchase price of the item, minus any applicable discounts or promotional codes used at checkout. Shipping costs paid on the original order are non-refundable, unless the refund is due to a product defect, incorrect item shipment, or an error on our part.
  • Refund Delivery: The time it takes for the refund to appear in your account depends on your payment provider:
  • Credit/debit cards: 5-7 business days (processing times vary by bank).
  • PayPal: 2-3 business days.
  • Apple Pay/Google Pay: 3-5 business days.

We cannot speed up processing times set by your bank or payment provider, but we will provide a refund confirmation email once the funds have been sent.

4. Special Cases & Exceptions

  • Defective or Damaged Products: If you receive an item that is defective, damaged, or not as described (e.g., wrong color, wrong size), please contact us within 7 days of delivery. We will cover all return shipping costs (domestic and international) and process a full refund or send a replacement (if available) at no extra charge. You may be asked to provide additional photos of the defect to confirm the issue.
  • Orders with Multiple Items: If you are returning only part of an order (e.g., one handbag from a two-item purchase), the refund will be calculated for the returned item(s) only. Any shipping costs applied to the original order will not be prorated unless all items are returned.
  • Gift Purchases: If you received the item as a gift, you may request a refund in the form of a Longchamn store credit (equal to the purchase price) or a refund to the original purchaser (with their consent). To process a gift refund, provide the order number (from the purchaser) and your contact information in your refund request email.

5. Contact Us for Refund Assistance

If you have questions about the refund process, need help with a return, or have not received your refund within the expected timeline, please reach out to us at:

We are committed to resolving refund issues promptly and fairly, and we appreciate your patience as we work to ensure your satisfaction.