Longchamn Terms of Purchase

These Terms of Purchase govern your use of the Longchamn website (including the purchase of handbags, small leather goods, luggage, footwear, and ready-to-wear) and establish the legal agreement between you (the “Customer”) and Longchamn (the “Seller”). By placing an order on our website, you acknowledge that you have read, understood, and agreed to these terms. For questions or clarifications, contact our customer service team at [email protected].

1. Order Placement & Confirmation

Eligibility: To place an order, you must be at least 18 years old and possess the legal capacity to enter into a binding contract. You agree to provide accurate, complete, and current information (including shipping address, contact details, and payment information) during the checkout process.
Order Review: Once you submit an order, you will receive an immediate order acknowledgment email confirming we have received your request. This acknowledgment does not constitute acceptance of your order—Longchamn reserves the right to accept or reject any order (e.g., due to product unavailability, pricing errors, or suspicious activity) within 24 business hours.
Order Acceptance: Your order will be deemed accepted only when we send a separate “Order Confirmation” email, which includes your order number, product details, and shipping information. At this point, a binding contract between you and Longchamn is formed.
Pricing & Currency: All product prices displayed on the website are in United States Dollars (USD) and include applicable taxes (where required by law). Prices are subject to change without notice, but we will charge the price listed at the time you place your order (unless there is a 明显 pricing error, in which case we will notify you and offer to adjust or cancel the order).

2. Shipping & Delivery

Order Fulfillment: Longchamn will process and ship your order within 1-3 business days of order acceptance (excluding weekends and holidays). Customized or personalized items (e.g., monogrammed handbags, engraved leather goods) may require additional processing time, and we will notify you of any delays via email.
Delivery Timeline: Regardless of your shipping destination, standard delivery of your order will take 6-12 business days from the date of shipment. This timeline includes transit time and may be affected by factors beyond our control (e.g., customs clearance, local delivery delays), for which Longchamn is not liable.
Shipping Costs: Longchamn offers global free shipping on all orders, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout.
Delivery Responsibility: We will deliver your order to the shipping address you provided during checkout. It is your responsibility to ensure the address is accurate and accessible (e.g., including apartment/unit numbers, avoiding PO boxes where delivery may be restricted). Longchamn is not liable for lost, delayed, or misdelivered orders due to incorrect address information.

3. Payment Terms

Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments must be made in USD at the time of order placement.
Payment Authorization: By providing your payment details, you authorize Longchamn (or our third-party payment processor) to charge the full order amount to your selected payment method. We reserve the right to verify payment information (e.g., through address verification or fraud checks) before processing your order—orders may be delayed or canceled if payment cannot be authorized.
Payment Security: All payment transactions are encrypted using industry-standard security protocols to protect your financial information. Longchamn does not store your full payment details; this information is securely managed by our PCI DSS-compliant payment partners.

4. Returns & Refunds

Return Eligibility: You may return any unused, undamaged product (with original tags, packaging, and authenticity materials intact) for a refund within 60 days of the delivery date. Final-sale items (clearly marked on the product page and order confirmation) are not eligible for returns.
Return Process: To initiate a return, email [email protected] with your order number, product details, and reason for return. We will provide a prepaid return label (for global returns) and step-by-step instructions. You must ship the item back within 10 business days of receiving the return label—delays may affect refund eligibility.
Refund Processing: Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse), we will initiate the refund to your original payment method. Refunds take 5-10 business days to appear in your account, depending on your payment provider’s processing times. The full order amount (excluding no applicable shipping fees, as we offer global free shipping) will be refunded—no restocking fees will be charged.
Exceptions: Customized or personalized items, items damaged due to improper use, or items returned without original packaging/tags are not eligible for refunds. If a returned item does not meet eligibility criteria, we will notify you and arrange to ship the item back to you (at your expense).

5. Product Availability & Changes

Stock Updates: Product availability is displayed on the website in real time, but we cannot guarantee that all listed items will be in stock at the time of order placement. If a product becomes unavailable after your order is accepted, we will notify you immediately and offer a full refund or the option to substitute with a similar product (if available).
Product Descriptions: We strive to provide accurate product descriptions (including images, dimensions, materials, and colors), but minor variations may occur due to factors such as lighting (for images) or artisanal craftsmanship (for leather goods). Such variations do not constitute a defect and are not grounds for return unless the product differs significantly from the description.

6. Limitation of Liability

**Longchamn’s liability for any claims arising from your order (including product defects, delivery delays, or non-delivery) is limited to the full purchase price of the affected product(s). We are not liable for indirect, incidental, or consequential damages (e.g., loss of use, inconvenience, or additional expenses) unless such damages are caused by our intentional misconduct or gross negligence.
**We do not warrant that the website will be error-free or uninterrupted, or that products will meet your specific requirements beyond the descriptions provided. Your use of the website and purchase of products is at your own risk.

7. Changes to These Terms

Longchamn reserves the right to update or modify these Terms of Purchase at any time. Changes will be posted on this page with a revised “Last Updated” date, and will take effect immediately upon posting. Your continued use of the website or placement of orders after the effective date of changes constitutes acceptance of the updated terms.

8. Governing Law & Disputes

These Terms of Purchase are governed by the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes arising from or related to your order or these terms will first be resolved through good-faith negotiation with our customer service team. If a resolution cannot be reached, disputes will be submitted to binding arbitration in New York City, in accordance with the rules of the American Arbitration Association.